Privacy and contacting us
Explore Media Group uses information you provide to arrange appointments, confirm payments, manage access to AI Business OS materials, keep the learning work you save, and respond to enquiries. Michael Anthony is your human contact.
Please leave passwords, banking sign-in details, payment-card information and unnecessary sensitive information out of forms, learning notes, emails and phone conversations. Use fictional or anonymized examples when practising with customer or business information.
Free Fit Check
The Fit Check uses your answers in the open browser page to show guidance. It does not submit those answers to Explore Media Group or save them to a customer database. Reloading or leaving the page may clear them. Information you separately enter in a booking form is handled as described below.
Booking an appointment
Booking asks for your name and email. Consultation booking also asks for a phone number and a brief learning goal. We use the details you submit to arrange your appointment, verify your email, maintain the booking record and send necessary confirmations, changes and reminders. Michael receives booking notices and handles meeting arrangements.
Google Calendar and Apps Script support the schedule, booking records and messages. Email verification codes expire after ten minutes. Private booking-management links let you change your booking; please do not share them. Cancelling a booking does not automatically erase its record.
Where a Google booking page is embedded or linked, loading it connects your browser to Google. Google collects the details you enter there and shares them with Michael.
Payments and access to learning materials
Payment is by e-transfer, separately from the booking form. The form does not collect a payment or ask for card details. Do not send us your banking password or sign-in codes.
We use payment-notification details, including the payer name and email, amount, payment reference and booking reference, to check the payment against the correct order. We keep operational records of the payment check, any issue requiring review, the resulting learning-access decision and the welcome-message status. A booking confirmation alone does not mean a payment has been confirmed.
Learner sign-in and saved work
Learner sign-in uses your ChatGPT account. The site receives your account identifier, email and, when supplied by the sign-in service, your name. We use this information to connect your signed-in account with its learning-access record.
When you save work in the learner area, we store your task self-checks, written proof notes and two workflow descriptions against your account, along with save dates and revision information. This lets you return to the work you saved. These records are separate from the temporary answers in the Free Fit Check.
The website uses OpenAI sign-in and Cloudflare database storage for these account, progress and access functions. Please use anonymized practice material rather than entering someone else’s confidential information.
Business-phone conversations and callback requests
Josh is an AI assistant who answers EMG’s business phone. We use service providers to connect calls, process the AI conversation and store callback information. If a requested connection to Michael goes unanswered, you can choose whether to leave a callback request.
For a callback, the assistant asks you to confirm your name and phone number. You may also leave a short reason for calling. Confirmed callback details are saved in a private callback queue so Michael can follow up personally. Leaving a request does not guarantee a response time.
The conversation after an unanswered connection is processed into a written transcript by our AI service provider. Voice recording is disabled for this part of the call. A written transcript and a private callback request are separate records.
Planned callback email briefings
We are preparing an internal email briefing for callback requests. This service is not yet confirmed live. Once enabled, it will use the saved callback details and available recovery transcript after the call ends to send a concise briefing to exploremediagroupsocial@gmail.com.
The briefing is intended to include the confirmed name and number, an email address if provided, the reason for calling, a short conversation summary and a preferred callback time if stated. It is intended for Michael’s follow-up; Michael returns calls personally.
Website checks and service providers
Cloudflare Turnstile checks booking requests for abuse and may process browser and network information. The booking service also uses a protected network identifier to limit repeated requests. Email and telephone links use your own communications service.
Google, Cloudflare, OpenAI, Twilio and ElevenLabs handle information for the services described in this notice. Their own privacy notices explain their handling of information.
Retention and requests about your information
The private callback queue is set to expire callback requests after seven days. That expiry does not erase a separate email, provider conversation record, booking, payment record or saved learner work. Course-material access and personal-information retention are separate matters.
To ask about information we hold about you, request access or correction, raise a privacy concern, or ask about deletion or withdrawing consent, email exploremediagroupsocial@gmail.com and address your message to Michael Anthony. Briefly describe the information or service involved. Please do not include passwords, banking details or other unnecessary sensitive information.